CONTROLLED MVP · VERSION 0.1

From guest question
to staff-ready enquiry.

A functional workflow laboratory for the ROCAO Hospitality AI Desk. Test the hotel-specific FAQ engine, capture a fictional stay, prepare a human handoff and review an exportable session log.

FICTIONAL DATA ONLY. “ROCAO Pilot Reference Guesthouse” is an invented example, not a real hotel. There is no live inventory, verified room availability, booking, payment, automated staff delivery or cloud conversation database. Do not enter real guest information.

01 Approved-demo FAQs02 Stay enquiry03 Human handoff04 Local session records

01 · HOTEL-APPROVED FAQ MODEL

Guest conversation

Answers come only from mock hotel policies. Unknown or booking-related questions are flagged for staff.

Mock policy v1

ROCAO REFERENCE DESK

Welcome to our fictional guesthouse. You can ask about sample property policies, or prepare a stay request for staff review. No actual hotel is connected.

Review or load mock hotel policies (test session only)

These are simulated hotel-approved policies, not facts about any property. A future pilot hotel must approve its own policy file before use.

Import a test policy JSON file (local session only)

No real guest details, please.

02 · INTAKE

Stay enquiry

Capture the details that reception needs to check a proposed stay.

03 · HUMAN OVERSIGHT

Staff handoff

Prepare a clear summary that a real receptionist could verify.

Prepare a stay enquiry or ask a staff-review question to generate a handoff summary.

Test casePREPARED · NOT SENT

An email draft is not a delivered handoff. Staff must check, send and confirm.

Optional: send a fictional test case through FormSubmit

This sends the fictional summary to ROCAO SIA’s own test mailbox through FormSubmit after its CAPTCHA. It does not notify an actual hotel or create a reservation.

A FormSubmit CAPTCHA may appear. Delivery is not confirmed until the receiving inbox is checked.

04 · LOCAL LOGGING

Session records

Visible and exportable test events; no server-side guest database.

0Questions

0FAQ matches

0Staff reviews

0Enquiries

These are fictional test activity counts—not guest satisfaction, resolved cases or actual hotel performance.

No session events yet.

The log stays in this browser tab via sessionStorage, subject to browser behavior and privacy settings.

THE HONEST NEXT STEP

A useful working test. Not production yet.

This sandbox exercises FAQ matching, enquiry validation, human-review preparation and log exports without paid AI. A real hotel pilot still requires approved property content, a verified staff inbox, access-controlled persistent records, guest-data consent and retention rules, a tested email handoff, and signed pilot terms.